WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
Small to medium orders ship Via USPS 2 Day Priority mail. Large orders will ship UPS ground.
Please allow 1-2 weeks on International delivery.
WHERE ARE MY ITEMS COMING FROM?
New Secrets Tea is packaged and Shipped from Baltimore, Maryland.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email support at support@NewSecretsTea.com and we will do our best to help you out.
WHERE DO I TRACK MY ORDERS?
Very simple! Head over to our "Track Your Order" page and enter your order number and email address. Once you do this you will see all the information regarding your order.
If you have any other questions please email support at support@NewSecretsTea.com and we will do our best to help you out.
If you wish to get a exchange or refund please contact support@NewSecretsTea.com